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Questions
How do I know nothing leaves my browser?
Don't take our word for it. The swap runs on your device — open your browser's developer tools and watch the network tab, or disconnect from the internet and keep typing. Only the swapped version is ever sent to the AI, and your workspace record shows you exactly what that was.
What does the AI provider see?
A question about "Person A" and "Company B." Requests run under commercial API terms, which do not permit training on your inputs — and because identities are swapped before sending, even retained text contains nothing that points to the people you work with.
What if it misses a name?
Names you add to a workspace are protected deterministically — exact and close variants, guaranteed, not AI guesswork. Automatic detection covers the rest, and every message shows what was protected, so nothing happens silently.
What if my laptop is stolen?
Signed in, your workspace uses split-key encryption: the identity map is encrypted on your device, and the key that unlocks it lives with your account on our side. A thief holds your data without a key. We hold a key without your data. Neither side alone can read anything. (Honest limits: nothing protects against malware running inside your own logged-in browser — we won't pretend otherwise.)
How do credits work?
Everything you do costs credits — a few for a chat message, more for processing a long document. Your plan refills monthly; top-ups never expire. There is no "unlimited" because honest metering beats hidden throttling.
I'm a solicitor. Does this guarantee privilege?
No software can guarantee privilege, and we won't pretend otherwise. Aizel is built around the duties UK regulators highlight for AI use — the SRA's Risk Outlook on AI (confidentiality, privilege, supervision, accountability) and the Upper Tribunal's warning in Munir v SSHD [2026] UKUT 81 (IAC) that confidential material put into open AI can be treated as public. Aizel keeps identities on your device and gives you an exportable record of exactly what was sent. Your professional obligations remain your own.
I already remove names myself. Why pay for this?
Because removing names by hand isn't complete: quasi-identifiers (ages, employers, places, amounts) re-identify what you scrubbed. And it's one-way — you re-edit every name back into every answer, forever. Aizel swaps the identifying details completely, restores the real names automatically, keeps the same stand-ins consistent across a matter, and gives you a record. The habit you already have — without the tax.
Ask any vendor: where exactly does the protection happen?
It's the one question that separates architecture from marketing. If the answer is "on our servers," your client's raw text traveled there first — a no-training clause doesn't stop a breach, a bug, or a court order once it's there. Aizel's answer: in your browser, the identifying details are detected and swapped for stand-ins before anything leaves, on any material — and you can watch it happen in your developer tools.
Why not ChatGPT Team or Enterprise?
Those are policy protections: contracts that say your data won't be trained on. Policies can be good — and they can be overridden, as the 2025 preservation order proved when even deleted consumer chats had to be retained. Aizel's protection is architectural: the swapped version is what's sent — you see it first — so there is far less to retain, disclose, or leak. You can use Aizel with a policy-protected account and have both.
Is the AI's work reliable enough for professional use?
Treat it like brilliant junior staff: excellent first drafts, summaries, and analysis — always reviewed by you before anything goes out. We design for that honestly: the Research brief deliberately returns topics to verify and where, never citations from memory, because fabricated citations are how AI embarrasses professionals — in Ayinde v Haringey [2025] EWHC 1383 (Admin) the High Court referred a lawyer to the SRA over AI-invented case citations. Your judgment is the product; Aizel just gives it more time.